Velina Health – Privacy Policy

At Velina Health, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, book treatments, or interact with our services.

1. Information We Collect
We may collect the following types of information:

• Personal details (name, email address, phone number, date of birth)

• Booking information (appointment details, services requested, payment information)

• Health information (medical history or contraindications relevant to your treatment)

• Technical information (IP address, browser type, cookies, and website usage)

2. How We Use Your Information
We use your data to:

• Provide and manage your treatments and bookings

• Communicate with you about appointments, reminders, and updates

• Ensure your safety by recording medical information relevant to treatments

• Process payments securely

• Improve our website and customer experience

• Comply with legal and regulatory obligations

We will never sell or rent your personal information to third parties.
3. Legal Basis for Processing
We process your personal data on the following legal grounds:

• Consent – when you agree to receive marketing communications

• Contract – when processing is necessary for delivering treatments or services you book

• Legal obligation – where we are required by law to retain certain records

• Legitimate interests – for business operations such as improving services or handling enquiries

4. Data Storage & Security

• Your personal data is stored securely in line with GDPR and UK Data Protection laws.

• We use appropriate technical and organisational measures to protect against loss, misuse, or unauthorised access.

• Sensitive health data is only accessed by trained staff for treatment purposes.

5. Sharing Your Information
We may share your data only with:

• Trusted third-party providers (e.g. booking platforms, payment processors) who process data on our behalf

• Regulatory authorities if required by law
  We ensure all partners comply with GDPR and handle your data securely.

6. Data Retention

• Personal data is retained only for as long as necessary to fulfil treatment, booking, and legal obligations.

• Health records may be retained for up to 7 years in compliance with healthcare guidelines.

7. Your Rights
You have the right to:

• Access the personal data we hold about you

• Request corrections if your data is inaccurate

• Request deletion of your data (where legally permissible)

• Withdraw consent for marketing communications at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights are being breached

8. Cookies & Website Tracking

• Our website uses cookies to improve functionality, enhance user experience, and analyse website traffic.

• You can manage or disable cookies in your browser settings.

9. Marketing Communications

• With your consent, we may send you updates about new treatments, offers, and health advice.

• You can opt out at any time by clicking “unsubscribe” in emails or contacting us directly.

10. Contact Us
If you have questions about this Privacy Policy
or wish to exercise your data rights, please get in touch with us:
Velina Health
Email: imfo@fvelinahealth.co.uk